CIPTA TRADING GLOBAL CAR PARTS

Return Policy

Thank you for shopping at https://ciptatradingglobalcar.com (“Site”). This Return & Refund Policy explains the conditions under which you can return products and request a refund.

By placing an order on our Site, you agree to the terms below.1. General Conditions

  1. This policy applies only to purchases made directly through our Site.
  2. To be eligible for a return, your item must meet all conditions stated in this policy.
  3. Certain products may have specific or more restrictive return conditions, which will be clearly stated on the product page or invoice.

2. Return Period

  1. You may request a return within [7/14/30] days from the date you receive the product (“Return Window”).
  2. After the Return Window has passed, we cannot accept returns or offer refunds, except where required by applicable law.

3. Eligibility for Return

To be eligible for a return, all of the following must apply:

  1. The product is in unused condition, with no signs of installation, damage, or modification.
  2. The product is returned in its original packaging, including all accessories, manuals, labels, and any free gifts (if applicable).
  3. You can provide proof of purchase, such as order confirmation, invoice, or receipt.

We reserve the right to reject returns that do not meet these conditions.4. Non‑Returnable / Non‑Refundable Items

Unless required by law, we do not accept returns or provide refunds for:

  1. Products that have been installed, used, or modified.
  2. Products damaged due to improper use, incorrect installation, accidents, negligence, or unauthorized repair.
  3. Electrical or electronic components that have been unsealed or installed.
  4. Items purchased on clearance/final sale and explicitly marked as “non‑returnable” or “no refund”.
  5. Custom‑made or special‑order items.

5. Incorrect or Defective Products

If you receive a defective, damaged, or incorrect product, please contact us within [48/72] hours of receiving the order and provide:

  1. Order number
  2. Clear photos or videos of the product and packaging
  3. Description of the issue

After reviewing the evidence, we may offer one of the following solutions, at our discretion:

  • Replacement of the product
  • Store credit
  • Partial or full refund

We may request that the defective or incorrect product be returned before issuing a replacement or refund.6. Return Process

To request a return, please:

  1. Contact us at:
    • Email: [insert your email]
    • Phone/WhatsApp: [insert your number]
  2. Provide your order number, product details, and reason for return.
  3. Wait for our confirmation and return instructions.

Do not send any items back without prior authorization. Unauthorized returns may be rejected.7. Shipping Costs for Returns

  1. If the return is due to our error (e.g., wrong item shipped, defective item), we will bear or reimburse reasonable return shipping costs, subject to our approval.
  2. If the return is due to a change of mind, wrong order by the customer, or other reasons not caused by us, you are responsible for all return shipping costs.
  3. Shipping costs are generally non‑refundable, unless expressly stated otherwise or required by law.

8. Refunds

  1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. If approved, your refund will be processed within [7–14] business days and issued via the original method of payment (where possible).
  3. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  4. We may deduct:
    • Shipping fees (if not covered), and/or
    • Restocking fee of [x%] (if applicable and previously disclosed).

9. Exchanges

  1. We may offer exchange for the same item or a similar product of equal or higher value (price difference may apply), subject to stock availability.
  2. The exchange process follows the same eligibility and return procedures outlined in this policy.

10. International Orders (If Applicable)

If you ship products outside [your main country, e.g., Indonesia]:

  1. Customers are responsible for any customs duties, taxes, or import fees.
  2. Returns from international locations may incur additional shipping costs and longer processing times.
  3. We are not responsible for delays caused by customs or carriers.

11. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

  • Email: carparts@ciptatradingglobalcar.com
  • Phone/WhatsApp: +62 821 2291 2188
  • Address: Mall Mega Glodok Kemayoran Lt. 3
    Blok S No. 16 Kemayoran, Jakarta Pusat
    DKI Jakarta, 10610

If you tell me:

  • your chosen return period (e.g., 7, 14, or 30 days),
  • whether you accept “change of mind” returns,
  • and if you want to charge a restocking fee,

I can adjust the text to match your exact policy.