1. Information We Collect
We may collect the following types of information:1.1 Information You Provide Directly
- Contact details: name, email address, phone number, address
- Account information (if you create an account): username, password
- Order information: billing address, shipping address, payment-related details (handled by payment providers), order history
- Communication data: messages you send via contact forms, email, WhatsApp, or other channels
1.2 Information Collected Automatically
When you use the Site, we may automatically collect:
- Technical data: IP address, browser type, device type, operating system, language
- Usage data: pages visited, time and date of visit, time spent on pages, clicks, referring pages
- Cookies and similar technologies: small data files stored on your device (see “Cookies” section)
1.3 Information from Third Parties
We may receive information from:
- Payment providers (for payment status and confirmation)
- Logistics/shipping partners (for tracking and delivery status)
- Analytics providers (for aggregated usage statistics)
2. How We Use Your Information
We may use your information for the following purposes:
- To provide and operate the Site
- To process and fulfill orders, including payment processing, shipping, and order confirmations
- To communicate with you, including responding to inquiries, providing support, and sending important notices about your orders or account
- To improve our products, services, and Site, including troubleshooting, data analysis, testing, and research
- For marketing and promotional purposes (if you have consented where required by law), such as sending newsletters, offers, or product updates
- To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions
We will not sell your personal data.3. Legal Bases for Processing (If Applicable – e.g., GDPR)
Where required by law (for example, if you are in the EU/EEA), we process your personal data based on:
- Performance of a contract: to process your orders and provide services
- Legitimate interests: to improve our services, prevent fraud, and secure our systems
- Consent: for certain marketing activities or cookies, where required
- Legal obligations: to comply with accounting, tax, or regulatory requirements
4. How We Share Your Information
We may share your information with:
- Service providers and business partners who help us operate the Site and deliver services, such as:
- Payment gateways
- Shipping and logistics companies
- IT and hosting providers
- Analytics and marketing tools
- Authorities or law enforcement, if required by law or to protect our rights, property, or safety
- Other parties in connection with a business transfer, merger, or acquisition (if applicable)
We require our service providers to handle your data securely and only for the purposes we specify.5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential functions of the Site
- Remember your preferences
- Analyze Site traffic and performance
- Support marketing and advertising (if applicable)
You can manage or disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce agreements
When data is no longer needed, we will delete or anonymize it in a secure manner.7. Data Security
We take reasonable technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or destruction
- Alteration or disclosure
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal obligations)
- Restrict or object to certain types of processing
- Withdraw consent at any time, where processing is based on consent
- Data portability, in certain cases
To exercise these rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before processing your request.9. Children’s Privacy
Our Site is not intended for children under [13/16] years old, and we do not knowingly collect personal data from children.
If you believe that a child has provided us with personal data without parental consent, please contact us and we will take steps to remove such information.10. International Transfers
If your data is transferred and processed outside your country (for example, to servers or providers in other jurisdictions), we will take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable law.11. Third‑Party Websites
Our Site may contain links to third‑party websites. We are not responsible for the content, privacy practices, or policies of those sites. We encourage you to review the privacy policies of any third‑party sites you visit.12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Email: carparts@ciptatradingglobalcar.com
- Phone/WhatsApp: +62 821 2291 2188
- Address: Mall Mega Glodok Kemayoran Lt. 3
Blok S No. 16 Kemayoran, Jakarta Pusat
DKI Jakarta, 10610